FAQS

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Frequently Asked Questions

What happens if I cancel? Same Day Service & Cancellations policy:

Things happen and we understand. Schedule changes & new plans we will credit cancellations for future use up to 24 hours. However, cancellations within 24 hours of the service will result in a visit charge. We will try to accommodate last minute requests with as little as an hour notice during the week. Same day service (requests with 24 hours of the needed visit) are always additional money. Evening and weekend walks are also available for an additional price, however, they must be prearranged as we generally don’t have regularly scheduled visits at these times.

Do you offer partial stays for boarding?

Unfortunately we do not offer partial stays or half days.  Our  boarding service is based on full days.  Due to the fact that our in-home boarding service is exclusive it makes it difficult to coordinate the logistics.

What if your flight is delayed?

Since you have already paid for a full day, you are covered.

How does payment work?

You pay the week upfront. We usually send out payment requests on Friday for the week following. For example say that you start using us every week/5 times a week, we send the payment request on Friday and all you have to do is approve it.  You might tweak the days from M/T/W/R/F to some other variation but we know your doggy is on for the week 5 times a week. Now let’s say you are going on vacation but you haven’t told us, our hope is that the Friday payment request triggers you to say “oh yea let’s cancel this week”.  That way the schedule is ready to roll.